Who we are
Our website address is: https://www.backlitslab.com.
This Privacy Policy describes how BacklitSlab.com © Sia Stones collects, uses, and discloses your information when you visit our website www.backlitslab.com or make a purchase from us.
Information We Collect
We collect several different types of information for various purposes to improve your experience on our Site and fulfill your orders.
Information You Provide Directly:
• Contact information: This includes your name, billing address, shipping address, email address, and phone number. You provide this information when you create an account, place an order, subscribe to our newsletter, or contact us.
• Payment information: We use a secure third-party payment processor to collect your payment information. We do not store your full credit card details on our servers.
• Order details: This includes information about the products you purchase, such as the type of natural stone slab, size, and any customizations.
Information Collected Automatically:
• Device information: We collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Browsing information: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect this information using cookies and similar technologies.
Use of Your Information
We use the information we collect for various purposes, including:
• To process and fulfill your orders
• To send you order confirmations, invoices, and other transactional emails
• To manage your account
• To improve and personalize your browsing experience on the Site
• To send you marketing and promotional communications, if you opt-in
• To analyze trends and statistics on the Site
• To improve the security and functionality of the Site
Sharing Your Information
We share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and order fulfillment. We only share the information necessary for them to perform these services.
We may also share your information to comply with legal obligations, enforce our policies, protect our rights, or respond to claims.
Data Retention
We will retain your information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Choices
You have several choices regarding your information:
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
• Marketing communications: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send you.Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements.
Contact Us
For more information about our privacy practices, if you have questions, or if you want to make a complaint, please contact us by email at backlitslab@gmail.com .
